Frequently Asked Questions

EliselGh is a Ghana-focused marketplace for gadgets like phones, laptops, accessories, and gaming gear, where buyers and sellers deal directly.

Browse products, open a listing, confirm details with the seller, then complete payment using either Mobile Money Direct or Mobile Money Escrow.

Delivery is fully negotiated between buyer and seller, including courier choice, timeline, and delivery fee. EliselGh does not set or collect delivery fees.

Direct payment sends money to the seller immediately. Escrow holds payment while issues are reviewed, providing stronger protection for disputed transactions.

For escrow transactions, eligible complaints can lead to return approval and refund after review. For direct Mobile Money payments, the seller refunds you directly if they agree.

Yes. Price negotiation is supported between buyer and seller before payment. Confirm your final agreed price in chat.

Use the report flow in the app and provide clear evidence (screenshots, order details, and chat context) so support can review quickly.

Create an account, complete profile details, then apply from the Become a Seller page. Approved sellers can list products and manage orders in the dashboard.

Warranty terms depend on the specific seller and listing. Always verify warranty duration and conditions before placing your order.