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Trust & Safety

Built for safer commerce in Ghana.

Our security playbook covers verification, fraud monitoring, escrow settlement, and enforcement. Here's how buyer and seller risk stays low.

Escrow Playbook Report a listing

Auto flags

Duplicate account detection, review authenticity screening, payment fraud heuristics.

Enforcement

Warning → Listing removal → 7–30 day suspension → Permanent ban → Law enforcement.

Escrow Lifecycle

From payment to payout

  1. 01

    Pay

    Buyer pays into escrow via Paystack (card / MoMo / bank).

  2. 02

    Hold

    Funds held in a neutral platform account with audit trail.

  3. 03

    Ship

    Seller ships or delivers the service outcome.

  4. 04

    Confirm

    Buyer confirms or the auto-release timer trips.

  5. 05

    Release

    Platform releases funds minus commission; seller withdraws to MoMo/bank.

Report a listing

File a concern

We review reports within 24 hours and notify both parties of the outcome.

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Verified Vendors

Ghana Card, business license, proof-of-address, and payout account checks keep the seller graph trusted.

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Automated Monitoring

Unusual order patterns, multi-account signals, and review authenticity flags feed into the admin queue.

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Rush Mediation

GHS 20.00 rush handling fee pushes urgent disputes to the front of the queue for same-day review.